Odborná literatúra
Dodacie podmienky: zvyčajne do 2 týždňov od objednávky (cez nákupný košík) Vám bude literatúra v rámci SR doručená kuriérom, alebo na dobierku podľa dohody. Náklady na kuriéra/dobierku sa účtujtujú samostatne. Všetky uvedené ceny sú bez 20% DPH.
V prípade zájmu vieme dodať všetky publikácie uvedené na stránkach itSMF United Kingdom. Ceny na vyžiadanie.
Všetky uvedené publikácie máme momentálne skladom (aktuálne ku 1.8.2011).
! New ITIL Lifecycle Publication Suite 2011 !
ISBN: 9780113313235
346,50 € /
10 439 Sk
The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.
Continual Service Improvement 2011 Edition
ISBN: 9780113313082
100,00 € /
3 013 Sk
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Service Design 2011 Edition
ISBN: 9780113313051
100,00 € /
3 013 Sk
In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
Service Operation 2011 Edition
ISBN: 9780113313075
100,00 € /
3 013 Sk
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Service Strategy 2011 Edition
ISBN: 9780113313044
100,00 € /
3 013 Sk
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Service Transition 2011 Edition
ISBN: 9780113313068
100,00 € /
3 013 Sk
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.